Computer user satisfaction

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Computer user satisfaction (CUS) is the systematic measurement and evaluation of how well a computer system or application fulfills the needs and expectations of individual users. The measurement of computer user satisfaction studies how interactions with technology can be improved by adapting it to psychological preferences and tendencies.

Evaluating user satisfaction helps gauge product stability, track industry trends, and measure overall user contentment.

Fields like User Interface (UI) Design and User Experience (UX) Design focus on the direct interactions people have with a system. While UI and UX often rely on separate methodologies, they share the goal of making systems more intuitive, efficient, and appealing.