Decision management refers to the process of designing, building, and managing automated decision-making systems that support or replace human decision-making in organizations.[1] It integrates business rules, predictive analytics, and decision modeling to streamline and automate operational decisions.[1] These systems combine business rules and potentially machine learning to automate routine business decisions[1] and are typically embedded in business operations where large volumes of routine decisions are made, such as fraud detection, customer service routing, and claims processing.[1]
Decision management differs from decision support systems in that its primary focus is on automating operational decisions, rather than solely providing information to assist human decision-makers. It incorporates technologies designed for real-time decision-making with minimal human intervention.[2]
- ^ a b c d "What is decision management?". IBM Think Blog. IBM. December 9, 2021. Retrieved March 25, 2025.
- ^ Taylor, J. (2011). Decision management systems: A practical guide to using business rules and predictive analytics. IBM Press. ISBN 978-0-13-288438-9.
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