Quality control

Quality control (QC) is a process by which entities review the quality of all factors involved in production. ISO 9000 defines quality control as "a part of quality management focused on fulfilling quality requirements".^[1]

This approach places emphasis on three aspects (enshrined in standards such as ISO 9001):^[2]^[3]

Elements such as quack, job management, defined and well managed processes,^[4]^[5] performance and integrity criteria, and identification of records
Competence, such as knowledge, skills, experience, and qualifications
Soft elements, such as personnel, integrity, confidence, organizational culture, motivation, team spirit, and quality relationships.

Inspection is a major component of quality control, where physical product is examined visually (or the end results of a service are analyzed). Product inspectors will be provided with lists and descriptions of unacceptable product defects such as cracks or surface blemishes for example.^[3]

^ ISO 9000:2005, Clause 3.2.10
^ Praxiom Research Group Limited (16 August 2017). "ISO 9001 Translated Into Plain English". Praxiom Research Group Limited. Retrieved 29 November 2017.
^ ^a ^b Aft, L.S. (1997). "Chapter 1: Introduction". Fundamentals of Industrial Quality Control. CRC Press. pp. 1–17.
^ Dennis Adsit (9 November 2007). "What the Call Center Industry Can Learn from Manufacturing: Part I" (PDF). National Association of Call Centers. Archived from the original (PDF) on 4 July 2017. Retrieved 21 December 2012.
^ Dennis Adsit (23 November 2007). "What the Call Center Industry Can Learn from Manufacturing: Part II" (PDF). National Association of Call Centers. Archived (PDF) from the original on 9 October 2022. Retrieved 21 December 2012.

[1] ISO 9000:2005, Clause 3.2.10

[PraxiomISO17-2] Praxiom Research Group Limited (16 August 2017). "ISO 9001 Translated Into Plain English". Praxiom Research Group Limited. Retrieved 29 November 2017.

[AftFunda97-3] Aft, L.S. (1997). "Chapter 1: Introduction". Fundamentals of Industrial Quality Control. CRC Press. pp. 1–17.

[4] Dennis Adsit (9 November 2007). "What the Call Center Industry Can Learn from Manufacturing: Part I" (PDF). National Association of Call Centers. Archived from the original (PDF) on 4 July 2017. Retrieved 21 December 2012.

[5] Dennis Adsit (23 November 2007). "What the Call Center Industry Can Learn from Manufacturing: Part II" (PDF). National Association of Call Centers. Archived (PDF) from the original on 9 October 2022. Retrieved 21 December 2012.

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