Quality of experience

Quality of experience (QoE) is a measure of the delight or annoyance of a customer's experiences with a service (e.g., web browsing, phone call, TV broadcast).^[1] QoE focuses on the entire service experience; it is a holistic concept, similar to the field of user experience, but with its roots in telecommunication.^[2] QoE is an emerging multidisciplinary field based on social psychology, cognitive science, economics, and engineering science, focused on understanding overall human quality requirements.

^ Qualinet White Paper on Definitions of Quality of Experience (2012). European Network on Quality of Experience in Multimedia Systems and Services (COST Action IC 1003), Patrick Le Callet, Sebastian Möller and Andrew Perkis, eds., Lausanne, Switzerland, Version 1.2, March 2013
^ Wechsung, Ina; Moor, Katrien De (2014). "Quality of Experience Versus User Experience". In Möller, Sebastian; Raake, Alexander (eds.). Quality of Experience. T-Labs Series in Telecommunication Services. Springer International Publishing. pp. 35–54. doi:10.1007/978-3-319-02681-7_3. ISBN 9783319026800.

[:0-1] Qualinet White Paper on Definitions of Quality of Experience (2012). European Network on Quality of Experience in Multimedia Systems and Services (COST Action IC 1003), Patrick Le Callet, Sebastian Möller and Andrew Perkis, eds., Lausanne, Switzerland, Version 1.2, March 2013

[:1-2] Wechsung, Ina; Moor, Katrien De (2014). "Quality of Experience Versus User Experience". In Möller, Sebastian; Raake, Alexander (eds.). Quality of Experience. T-Labs Series in Telecommunication Services. Springer International Publishing. pp. 35–54. doi:10.1007/978-3-319-02681-7_3. ISBN 9783319026800.

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