A work system is a socio-technical system in which human participants and/or machines perform tasks using information, technology, and other resources to produce products and services for internal or external customers. Typical business organizations contain work systems that procure materials from suppliers, produce products, deliver products to customers, find customers, create financial reports, hire employees, coordinate work across departments, and perform many other functions.
The concept is widely used in understanding IT-reliant systems within organizations and has been a topic of academic study since at least 1977.
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